RETURNS, EXCHANGES & DAMAGES

*If you have received a damaged or defective item, please Call Us at (337)534-7920 or Email Us at info@shopellerae.com and we will get this issue fixed right away. All Damaged items must be noted to us no longer than 3 business days of receiving and checking over your item for damages for us to be able to take care of this damage with our supplier and in the proper manor.

WE ONLY OFFER STORE CREDIT FOR RETURNS. WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT. We hope this will encourage you to take your time in selecting your purchases and feel free to reach out to us with any questions regarding sizing or styling. Store Credit never expires. We get new styles every week and hope we can assist you in finding something new if your purchase does not work out.

WHERE DO I SEND MY RETURN TO?

Elle Rae Warehouse

137 Arnould Blvd

Lafayette LA 70506

 

DO WE SEND RETURN LABELS?

We do not offer Return Labels at this time, But have future plans to make this part of your online shopping experience.

 

HOW WILL I RECEIVE MY STORE CREDIT? Expect an emailed E-Giftcard within 3 business days of the delivery of your Return at our warehouse. Store Credit is not processed the day your item is delivered. It must be sorted, inspected, and processed. Your credit will be less $5.99 since we do not cover shipping charges. 

 

If you are returning in Store, below are our two store locations:

 

On The Blvd:

125 Arnould Blvd

Lafayette LA 70506

 

Southern Plaza:

6772 Johnston St.

Lafayette, LA 70503

 

ADDITIONAL RETURN DETAILS: 

  • We only offer STORE CREDIT for returns. We do not issue refunds back to your method of payment.
  • The amount of your Store Credit is only for the item(s) you purchased and does not include any shipping cost.
  • We DO NOT send return labels. You can use any form of return shipping..USPS, UPS, Fedex..etc.
  • Merchandise must be returned within 14 days from the day you received package. 
  • Merchandise must be unwashed and unworn, all tags must also be attached. 
  • Original invoice must be included in your return package. If you do not have your original invoice, you can print out your order confirmation email or go to your customer profile on our Website and print out your order summary.
  • Store credit cannot be applied to future purchases until the return is processed. Meaning, you can not apply the store credit before we have actually issued it to you.
  • Final Few, Flash Sale and Sale Items are FINAL SALE!
  • All accessories are FINAL SALE!
  • Swimsuits, Bodysuits and Intimates are FINAL SALE!
  • We do not hold items for returns or exchanges.
  • Please allow 3 business days for return processing from the time we received the items.
  • Once your return is processed, we will email you an egift card with your store credit that you can use on the website or in stores.
  • Preorders of backordered items may ship separately. 
  • Any returns past the policy will not be accepted or store credited, please make sure that you are not after your 14 day period before sending your items out, we will not be responsible for shipping items back to you if so ( you would have to pay to get the items back or in store pick up in this case)

Exchanges

  • Exchanges must be the same item, but different size request.
  • We are not able to exchange for different items.
  • If you need a different size in your item, note your size exchange on your invoice and send it back to our 125 Arnould Blvd Lafayette LA 70506  address. If we have the item in stock in your requested size, we will send it to you. If we don't have your requested size, we will send you an egift card with store credit.

Shoe Return Policy

  • Shoes must be UNWORN.
  • Merchandise must be in original packaging with the original invoice included.
  • Shoe returns must adhere to all of our requirements from our Return Policy above.

 

PLACING A PREORDER

 

If you decide to Preorder an item on our website, please note the following:

  • Payment is charged immediately at checkout to reserve your preordered item.
  • If you need to cancel your Preorder please contact us at info@shopellerae.com
  • For Returns on Preorders, you have 14 days from the day that you received the Order by mail or in store pick up.
  • The estimated date on the Preorder page is an approximation communicated by our manufacturer and we only update as more information is provided. If you do not see an update then we do not have further information at this time. Once we receive tracking number from our Manufacturer we will also post an update on social media.
  • Our Preorder Items are best selling Elle Rae pieces that have previously been In stock and sold out multiple times. Most of the time of preorders sell out again online before even making it into the store, please keep this in mind if you are waiting for a restock.
  • All in store pick ups for preorders can be done so at 5 pm or after on the day we receive this item. We work very hard to keep everything organized so we need time to unpack these items, sort through and bag all items to prepare for pickups and shipping. Thank you so much for your patience. 

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