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If you decide to Preorder an item on our website, please note the following:

  • Payment is charged immediately at checkout to reserve your preordered item.
  • If you need to cancel your Preorder please contact us at info@shopellerae.com
  • For Returns on Preorders, you have 14 days from the day that you received the Order by mail or in store pick up.
  • The estimated date on the Preorder page is an approximation communicated by our manufacturer and we only update as more information is provided. If you do not see an update then we do not have further information at this time. Once we receive tracking number from our Manufacturer we will also post an update on social media.
  • Our Preorder Items are best selling Elle Rae pieces that have previously been In stock and sold out multiple times. Most of the time of preorders sell out again online before even making it into the store, please keep this in mind if you are waiting for a restock.
  • All in store pick ups for preorders can be done so at 5 pm or after on the day we receive this item. We work very hard to keep everything organized so we need time to unpack these items, sort through and bag all items to prepare for pickups and shipping. Thank you so much for your patience. 

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